How your money stays safe.
In plain language.
Your money should be safe, and you should be able to see exactly how it's protected. StarPay guards every account, checks every payment, and tracks every cedi. We explain it in plain language because trust should never be hidden behind jargon.
Six layers between your money and anything going wrong.
Verified accounts
Every person and business on StarPay has their identity checked and confirmed before they can send or receive money. It keeps bad actors out — and means the people you pay are who they say they are.
More than a password
A second step when you log in, a PIN or fingerprint on every payment, and tightly limited keys and approved-address lists for businesses that connect their own systems.
Every payment is checked
We check every payment for fraud the moment it happens. Anything unusual is paused for a person to review — not waved through.
Every cedi is accounted for
Every payment is recorded on both sides, and the two sides always have to match. Your money is never "somewhere in between" — it's always in exactly one place, and we can show you where.
Always-on payments
Every payment method runs on more than one network, and we switch between them automatically. One network having a bad day never becomes your outage — payments move to a working one in an instant.
Your money sits apart from ours
Merchant balances are held separately from StarPay's own funds, and every night we reconcile our records against the payment networks' statements — so what your dashboard says is what the bank says.
Licensed before we launch.
Payment services are provided subject to applicable regulatory approvals. Stablecoin and crypto services operate under authorisation by the Bank of Ghana and the Securities and Exchange Commission under the Virtual Asset Service Providers Act, 2025 (Act 1154).
We treat regulation as the standard, not a hurdle. Being properly licensed matters more than launching fast.
✦ Our commitments
- Operate regulated products only when authorised
- Plain-language fees — shown before every confirmation
- No investment advice, no yield promises
- Every cedi traceable in your account
- Straight answers when you ask how it works
Help us keep StarPay safe.
Found a security issue, a suspicious account, or something that just doesn't look right? Tell us. Security reports go to the front of every queue we have.
Security researchers
Responsible disclosure is welcomed and credited. Contact the team →
Customers
Suspicious activity on your account? Reach us immediately →
Trust is our product too.
Move money on a platform that's open about how it works.